Domestic & General  

Manufacturer Guarantees
The manufacturer guarantees all purchases for a period of 12 months, unless stated, from date of invoice. The guarantee excludes faults caused by accident, neglect or misuse. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels is not covered.  The full cost of a service will be charged if no fault is found with your product.Call out charges on all items to be paid by the customer.  The customer is responsible for returning any goods at their own expense.If your product should fail within this period, our customer services department will arrange for repair to the manufacturer's authorised service agents.
Service Department Tel: 0208 478 1444 Monday-Friday 9.30am to 5.00 pm.

RGB Standard Warranty

We will cover the costs of parts and labour and callout charges should any covered component suffer the sudden stoppage of its normal functions necessitating repair or replacement to resume those functions.

* Please note that the warranty promotion is not applicable to customers where the use of goods is commercial / are being used on a commercial premises / under a company name or bought under a company name and address .