Terms & Conditions

Our terms and conditions comply with the current Distance Selling Regulations and are designed to ensure that all of our customers can shop easily and with confidence when purchasing from RGB Direct. The use of this site indicates your acceptance of these terms and conditions.

You must be at least 18 years of age to purchase on-line.

Products

RGB Direct has made every effort to insure all the product information on this site is correct including images and specifications. However these are derived from third party (i.e. Manufacturers, Brochures, Internet etc.) for description and illustration purpose only. Due to technical developments, product specifications, image and description may vary from time to time. The intention of RGB Direct is that any information on the web site should be as accurate and up to date as possible. However RGB Direct cannot guarantee the reliability or accuracy of the information contained in its pages. Further information can be found on Manufacturer's websites. RGB Direct holds a huge range of products in stock for immediate delivery. Once the order is placed, the customer will be sent a confirmation if their order is successful. For any other queries, the customer will be contacted.

Pricing

The prices quoted on this website are valid for internet sales only. All prices and charges on this site are in UK pounds sterling and VAT at 20%, but excludes delivery charges unless an extra delivery charge occurs. We are entitled to make adjustments to prices to take account of any increase in our supplier’s prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

PayByFinance Orders

Once you have placed an order via PayByFinance it cannot be amended in any way due to the nature of the order. The price and items stated at the time of ordering will be applicable. You will be informed of stock and availability once the credit has been authorised by the finance company. The delivery options start once we have processed your order, RGB DIRECT is not responsible in anyway for any errors caused by PayByFinance Goods cannot be collected and must be delivered to the home address as stated on the Finance application.

For further information contact us or click here If you are placing a finance order please do not change your address on our website once you have submitted your details to PayByFinance as an admin charge may occur if you do so.

Payment Methods

We accept most major credit / debit cards. These include Visa, MasterCard,Maestro,Visa Delta,Visa Electron, Solo and Switch. We will require the cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit / debit card has been properly received. Ownership and title in the goods will only pass to the customer upon receipt of full payment.

Printing & Pricing Errors

We thrive on being very competitive with our prices, however human error can occur due to an error or omissions. If the price you have ordered the goods at is incorrect you will be informed and will have the right to cancel your order. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a refund to your credit card account to the value of the full amount deducted.

Accepting Orders & Security

Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions. More details of the steps we take to offer our customer's security can be found on the homepage and the checkout. We reserve the right to decline your order. In which case you will be contacted to seek an alternative payment method. Please note accessories for goods are only available when purchased with the main item.

Delivery

Normal Delivery Dispatched within 3 to 5 Working Days (excluding Weekends and Bank Holidays)

Express Delivery Dispatched within 1 to 3 Working Days(In Stock item only, excluding Weekends and Bank Holidays)

Bespoke Delivery You can specify which day you would like to receive delivery (excluding Sundays and Bank Holidays)

* RGB Direct will only deliver goods to the “CARDHOLDERS ADDRESS”*.

Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. We reserve the right not to deliver certain items to certain areas due to their size/delicate nature. Please contact us prior to ordering for more details as an extra delivery charge may occur. This is calculated on our Website once your postcode has been entered. This mainly applies to all types of televisions or larger items.

If you live within one of the following postcode districts please email or telephone for a delivery quotation
• AB, DD, IM, PA, PH, IV, KA, KW, HS, ML, EH, GY, G, KY, PO11/31/32/33/34/35/36/37/38/39/40/41, TR21, ZE, ZZ.
• Please note we do not send goods outside of the UK, Northern Ireland or to BFPO addresses (Eire included) and some other remote areas of Scotland.

The majority of our deliveries are made within 3-5 working days but please allow up to 10 working days. Express Delivery (24hr/48hr) Is Available At An Additional Cost. Manufacturers direct deliveries can take up to 14 days.
• *“Working days” means all days other than Saturdays, Sundays and public holidays *. There are occasions where the demand on certain products outstrips supply, in these cases delivery may take up to a maximum of 30 days. If this problem arises, RGB Direct will contact you to update you on the progress of your order. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 6.00pm Monday - Friday. If a specific day delivery is required (e.g. Saturday) we may be able to arrange this for you but at an extra cost. Our courier company are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (generally televisions). Our Couriers will only deliver goods to ground floor. Please note that we are depending on third party couriers for delivery of your goods. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods if not caused by us. This relates solely to the delivery aspect of providing goods. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email,service rgbdirect.co.uk or telephone the service dept on 020 8478 1444. We suggest you keep your original packaging in case you have any reason to return your purchase (see faulty or damaged goods below). The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. However, we strongly advise you use the original packaging. When returning goods to the manufacturers they also insist on products being returned with all the original packaging otherwise they may reject the product. This will limit the amount of damage a product could endure through transportation. If a delay of more than 30 days occurs, the consumer will be notified by us of the expected delivery date, however they may cancel the order and we will refund any money paid by the customer for the goods should the new delivery date be unacceptable.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. There is no fixed charge for failed deliveries as this is very much dependent on size, distance and type of the goods. This is excluded if goods are refused, as there were obvious signs of damage through transit. This does not affect the consumer's statutory rights. Please note if goods are not received within 5 working days of the goods being despatched you must notify RGB Direct within this time period. This is purely for security purposes to protect us and indeed the customer directly. * On certain deliveries we may ask for a manual verification swipe of your Credit / Debit card which was used for purchase *. This is purely for Security reasons. The customer must ensure that for all deliveries that there is a clear unrestricted passage for products to pass through. Heavy bulky goods such as a fridge freezer or washing machine will only be delivered to the first entry point of the premises. Goods will not be passed through your residence/business unless there is clear access and the customer agrees that there is no liability held against the retailer for any walls/floors or fixtures or fittings that may be damaged. You can request the delivery drivers to assist you to move the goods to the point of rest at your own risk. Please note that if you select a scrappage option your old appliance must be fully emptied, disconnected and defrosted. We will not be held liable for any damages leaks and spillages caused from the scrappage appliance upon removal from the premises.

PLEASE NOTE THAT DELIVERIES ONCE BOOKED CANNOT BE CHANGED, ANY CANCELATION, FAILED OR REFUSED DELIVERY WILL INCUR A RE-DELIVERY CHARGE. ALL ITEMS WILL BE DELIVERED TO THE GROUND FLOOR ONLY.

Damage in transit

The guarantee excludes faults caused by accident, neglect or misuse by the consumer. If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only, you must sign the goods as unchecked unless the goods have been inspected as received in good condition before the carriers leave. Note:- Where a third party carrier is used for a delivery, it will be your responsibility to inform us of any damages within 2 days of receipt of goods . We will not accept claims made after 2 days ,the time frame to report any damaged goods will start the next day from the delivery day , the care of goods are passed to the end user after the 2 days and we will not be liable for any reported damage thereafter . If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account. This does not affect your statutory rights as a consumer.

We're sorry that adverse weather conditions may affect our delivery service.

Shortages

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. It will be the customer's responsibility to notify RGB Direct of any shortages within 3 days of delivery.

Incorrect Goods

Any incorrect goods received must be notified to RGB Direct immediately. This would enable us to rectify the problem quickly and efficiently.

Non-Deliveries

RGB Direct will not accept liability for goods lost in transit unless notified within 2 days from the expected delivery date , we will allow 7 working day from the date of reporting for all searches to be completed if any goods in transit are reported as missing / lost or are miss-sorted .

Product Guarantee

The manufacturer guarantees all purchases for a period of 12 months, unless stated, from date of invoice. The guarantee excludes faults caused by accident, neglect or misuse by the customer. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels is not covered. The full cost of service will be charged if no fault is found with your product. You do have the right to have an independent expert assess your goods if you feel this is necessary.

The customer is responsible for returning any goods at their own expense. Damaged or faulty goods on arrival are excluded from this. If your product should fail within this period, please contact our customer services department on 0208 478 1444 .

After Sales Service Department Tel: 0208 478 1444 Monday - Friday 9.30am to 5.00pm.

Freeview (Digital)

It is your responsibility to check that a digital TV or product featuring Freeview that you wish to purchase is compatible in your area. For more information checkwww.freeview.co.uk.

Cancellation & Returns

If you wish to cancel your order prior to despatch, you MUST email us first at [email protected] of your intention to cancel the sale contract and wait for a cancellation email. You can cancel your purchase within 14 days after receipt of the goods and 30 days to return faulty goods. Returned goods not complying with this will be rejected and returned to you at your cost. Please note if you cancel an order, which has been processed and despatched, you will be refunded the value of the goods less the return costs. However if you have received the goods and still wish to cancel or return, then please see collections. Please note that you are responsible for the cost of the return of the unwanted goods, and that the goods must be in a resalable condition, if not a restocking fee will be applicable in such circumstances. The cost of any items missing will be charged to you directly.

RGB DIRECT will not accept any cancellations for order where the item(s) purchased are not normally held in stock, but have been specifically ordered at the customer's request. These are known as Special Orders

1. Goods must be returned to our Customer Service Department within 14 days from authorisation. After the 14 days, we will not accept returns of unwanted and non-faulty items.
2. Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories MUST be returned.
3. Any 'Free' goods supplied with the products must also be returned.

Exemptions

Sorry, but there are a few items we can't accept returns on such as in headphones, vacuums or Fans. Unless of course these have not been opened and used, Or faulty, if in doubt, give us a ring or pop into store and speak to a member of staff.

Collections

Please note that there is no fixed charge for collections as this is very much dependant on size, distance and type of the goods. Please call customer services on 0208 478 1444 for a collection quote. Alternatively you may choose your own form of insured return at your own cost. Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department who will check if all the correct products have been returned and their condition.

If the goods returned are complete and unused including all accessories and in re-sellable condition: You will be refunded the full invoice amount less the cost of collection.

If the goods returned complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection a nd cost of missing accessories (see below for an indication of the charges) If the goods returned are not in a re-sellable condition: We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.

Refunds

Full refund of the cost of the goods will be given upon the above conditions being met and the refund will be authorised only after a full inspection of the goods by our Returns department, who will check if all the correct products have been returned with the correct accessories and their condition. Any missing accessories will be deducted from the refund.

An Indication of the charges for missing accessories:

• Charges /Adaptor: £50 ex Vat

• Headphones: £30 ex Vat

• Instruction Manu: £20 ex Vat

• Lead: £30 ex Vat

• Media Card £50 ex Vat

• Memory stick £50 ex Vat

• Remote Control £65 ex Vat

• Product Stands missing or incomplete will be charged at the full replacement cost of the stand plus 25% handling fees.

• Miscellaneous £15 ex Vat.

Promotions

Exclusive Offers

Please note that our exclusive offers can not be used in conjuction with any other offer or promotions.

RGB Direct Price Policy

At RGB Direct, we continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices. However, if you find the same product cheaper, supplied by a UK authorised dealer, brand new, boxed and in stock, we will endeavour to beat their price prior to purchase. This excludes any grey imports.Businesses that trade on a different basis to RGB are not deemed comparable high street competitors. These include outlets that operate only on the internet or through mail-order, showrooms attached to internet-only companies, collection points, auction sites, factory outlets, membership clubs, duty-free shops, market stalls or home shopping channels. Also we don't match competitors who are in administration or closing down.

Data Protection Act

In order to prevent unauthorised access to the data which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes. If you purchase equipment from us your name and address will be supplied to Domestic & General Group of Companies for use by us and Domestic and General for repair protection plan administration and other marketing purposes. By agreeing to these terms and conditions, you accept that we may provide your name, email address and items of purchase to an independent feedback company for the purposes of providing you with an opportunity of reviewing our business and/or your products. Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We primarily hold data in order to validate delivery details and manufacturer warranties. We may, at a future date, wish to contact your with selected product offers which we think may be of interest to you. If you would prefer not to receive such offers then please write to: Customer Services at RGB Electrical Super store 543-549 High Road Ilford , Essex , IG1 1TZ .

Complaints

It is always our intention to provide a high level of customer service, however, sometimes mistakes can occur. We will do our utmost to rectify the problem quickly and efficiently.

We take complaints very seriously indeed. If you do wish to complain then please email us to [email protected] will acknowledge your complaint within 5 working days.

Alternatively write to us at:

Complaints Dept.
RGB Direct
543-549 High Road
Ilford , Essex IG1 1TZ
VAT No. 542 4521 66

Last updated 04-07-2019